Claudia Lima is the Training Manager of Arc Educates. She joined Arc Broward in 2011 after relocating from New York, where she worked at Putnam ARC (PARC) for six years as a vocational skills instructor and transition coordinator. During her tenure at PARC, she created a computer lab for students with special needs and organized fundraising for her department. Ms. Lima helped to form a partnership (PPSN-Putam Partnership for Special Needs) comprised of 12 local agencies that work with people with special needs and later became the liaison between the Partnership and five school districts.
Prior to her tenure at PARC, Ms. Lima worked as a teacher for more than 15 years in different levels, from middle school to college, computer skills training, and evening adult education. She graduated from a federal university in Brazil, earning a master’s degree in education and a bachelor’s degree in arts.
Heather Burton joined the Arc Educates team as a Training Coordinator in 2016. She has over 15 years of experience in education where she worked primarily with at-promise, disadvantaged youth. Her experience in education extended beyond the classroom including student recruitment, retention and academic coaching. Heather brings impressive expertise with her to the Learning Institute including the successful development and training of school faculty, staff as well as the creation of an apprenticeship program for new teachers.
Heather’s significant customer service and sales experience is also noteworthy. While working for a large regional bank, her customer service savvy and problem solving skills led directly to the retention of a nearly lost, million dollar client account. Because of her insightful actions, Heather was duly recognized by her employer and received a promotion. At that point, she then began working within the financial services sector of the bank and continued to excel in her new position.
Heather has a B.A. in elementary education from Florida Atlantic University and an A.S. in business administration from Broward Community College. She is also ESOL endorsed and certified in secondary mathematics by the Florida Department of Education.